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Key indicators
GRI INDICATOR
REFERENCES AND COMMENTS
STATUS
Customer Health and Safety
PR1
Description of policy for preserving customer health and safety during use of products and services, and extent to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring
Products and Services
PR2
Description of policy, procedures/management systems, and compliance mechanisms related to product information and labelling
Respect for Privacy
PR3
Description of policy, procedures/management systems, and compliance mechanisms for consumer privacy
Additional indicators
PR4
Number and type of instances of non-compliance with regulations concerning customer health and safety, including the penalties and fines assessed for these breaches
PR5
Number of complaints upheld by regulatory or similar official bodies to oversee or regulate the health and safety of products and services
PR6
Voluntary code compliance, product labels or awards with respect to social and/or environmental responsibility that the reporter is qualified to use or has received
PR7
Number and type of instances of non-compliance with regulations concerning product information and labelling, including any penalties and fines for these breaches
PR8
Description of policy, procedures/management systems, and compliance mechanisms related to customer satisfaction, including results of surveys measuring customer satisfaction. Identify geographic areas covered by policy
Advertising
PR9
Description of policy, procedures/management systems, and compliance mechanisms for adherence to standards and voluntary codes related to advertising
PR10
Number and types of breaches of advertising and marketing regulations
PR11
Number of substantiated complaints regarding breaches of consumer privacy
